Local business reputation intelligence
Feedback and reputation intelligence for local businesses
Collect private customer feedback, manage reviews from authorised public platforms, and generate AI-powered reputation reports from one dashboard — built first for restaurants, cafés and hospitality teams.
No review filteringNo fake reviewsManual approval only
Reputation Intelligence Dashboard
Clear insight across feedback, reviews and customer experience actions
SourceRatingMessageStatus
Private3/5Service was slowNeeds attention
Google5/5Amazing foodPositive
Feature set
Everything local businesses need to understand feedback
Bring private customer feedback, authorised review sources, AI reply suggestions and monthly reputation reports into one simple dashboard.
QR feedback page
Give customers a simple QR page where they can choose to send private feedback or leave a public review.
Private feedback inbox
Collect direct customer feedback before small issues become repeated problems.
Authorised review connections
Let authorised business owners connect supported review sources, starting with Google Business Profile, and select the locations they manage.
Review reply workflow
Draft, edit and manually approve review replies before publishing or using them externally.
AI monthly reports
Turn reviews and feedback into clear monthly reports with trends, risks and recommended actions.
Multi-location insights
Compare performance across locations, branches or venues and understand what customers mention most often.
Simple process
How it works
A clear flow for local businesses and customers, without review manipulation.
01
Create your feedback page
Set up a branded QR page for your business, venue or location.
02
Give customers a clear choice
Customers can send private feedback directly to the team or leave a public review through the available review option.
03
Connect authorised review sources
Business owners connect supported review sources, starting with Google Business Profile, and select authorised locations.
04
Review, reply and report
Manage feedback, approve review replies and generate AI-powered reputation reports.
Compliance and trust
Built for honest feedback
The platform is designed to support genuine customer feedback and authorised review management.
Honest customer choice
Customers can choose between private feedback and a public review option. Both options are available to all customers.
No review filtering
The platform does not block, suppress, filter or discourage negative reviews.
Authorised access only
Businesses can only connect review sources, accounts or locations they own or are authorised to manage.
Manual reply approval
AI replies are suggestions only. Replies are published or used externally only after user approval.
Policy-safe product position:This is a feedback and reputation intelligence platform, not a review filtering or rating manipulation tool.
AI reporting
AI-powered reputation reports
Understand what customers are saying, what changed this month, and what your team should focus on next.
- Track repeated complaints and repeated compliments in one summary.
- Highlight changing sentiment trends across private feedback and authorised review sources.
- Recommend next actions the team can review and apply manually.
AI features are user-facing assistance tools. Connected review data is used to provide dashboard insights, report summaries and reply suggestions for the authorised business user.
Monthly Summary
Overall sentiment improved by 12%
Most mentioned positive themes
- Food quality
- Staff friendliness
- Atmosphere
Needs attention
- Service speed
- Waiting time
- Delivery packaging
Recommended action: review peak-hour staffing or appointment coverage during the busiest service periods.
Google connection flow
Connect your own Google Business Profile
Authenticate through OAuth with the Google account for the business profile you manage.
Choose the locations, branches or venues you are allowed to manage.
View Google reviews, draft replies and approve them manually before publishing.
Google Business Profile
Connect your own Google Business Profile
Business owners can connect Google via OAuth, choose the locations they are authorised to manage, import reviews and manually approve replies from the dashboard. Reviews are not imported until the business owner selects the authorised Google Business Profile location they want to connect.
- OAuth-based Google connection with explicit user permission.
- Authorised business locations only, with clear location selection after sign-in.
- No scraping, no automatic rating improvement, no review filtering and no hidden workflows.
- Disconnect anytime and stop Google Business Profile data access when needed.
Product preview
One dashboard for feedback, reviews and reputation insights
A clean interface for teams that want better visibility without extra operational complexity.
OverviewPrivate FeedbackPublic ReviewsAI ReportsReplies
SourceRatingMessageSentimentStatus
Private3/5Service was slowNeeds attentionOpen
Google5/5Amazing foodPositiveReplied
Private4/5Great staffPositiveResolved
Early access
Built for local service businesses that care about every customer experience
Start with early access and help shape the roadmap for restaurants, cafés, hospitality teams and other local service businesses.
Private feedback and QR review flow
For local teams that want a clear customer feedback channel without friction.
- Branded QR feedback page
- Private feedback inbox
- Customer choice flow
- 1 location
- Email notifications
AI reports and review reply assistant
For operators who want reputation insights and a structured reply workflow.
- Everything in Starter
- AI monthly reputation reports
- Review reply assistant
- Manual reply approval workflow
- Up to 3 locations
Google Business Profile connection and advanced analytics
For authorised multi-location businesses managing reputation at scale.
- Everything in Growth
- Google Business Profile connection
- Multi-location analytics
- Sentiment trend tracking
- Priority support
Google Business Profile and connected review features depend on authorised account connection, supported APIs and feature availability.
Get started
Start turning customer feedback into clearer reputation insights
Give customers a simple way to share private feedback or leave a public review, then turn every response into useful insight.