Local business reputation intelligence
Feedback and reputation intelligence for local businesses
Collect private customer feedback, manage reviews from authorised public platforms, and generate AI-powered reputation reports from one dashboard — built first for restaurants, cafés and hospitality teams.
No review filteringNo fake reviewsManual approval onlyNo scraping
Reputation Intelligence Dashboard
Clear insight across feedback, reviews and customer experience actions
SourceRatingMessageStatus
Private3/5Service was slowNeeds attention
Google5/5Amazing foodPositive
Feature set
Everything local businesses need to understand feedback
Bring private customer feedback, authorised review sources, AI reply suggestions and monthly reputation reports into one simple dashboard.
QR feedback page
Give customers a simple QR page where every customer can choose to send private feedback or leave a Google review.
Private feedback inbox
Collect direct customer feedback before small issues become repeated problems.
Authorised review connections
Let authorised business owners connect supported review sources, starting with Google Business Profile, and select the locations they manage.
Review reply workflow
Draft, edit and manually approve review replies before publishing or using them externally.
AI monthly reports
Turn reviews and feedback into clear monthly reports with trends, risks and recommended actions.
Multi-location insights
Compare performance across locations, branches or venues and understand what customers mention most often.
Simple process
How it works
A clear flow for local businesses and customers, without review manipulation.
01
Create your feedback page
Set up a branded QR page for your business, venue or location.
02
Give customers a clear choice
Every customer can send private feedback directly to the team or leave a Google review. Both options are shown to everyone, whatever their rating.
03
Connect authorised review sources
Business owners connect supported review sources, starting with Google Business Profile, and select authorised locations.
04
Review, reply and report
Manage feedback, approve review replies and generate AI-powered reputation reports.
Compliance and trust
Built for honest feedback
The platform is designed to support genuine customer feedback and authorised review management.
Honest customer choice
Customers can choose between private feedback and a Google review. Both options are shown to every customer with equal visibility, whatever rating they give.
No review filtering
The platform does not block, suppress, filter or discourage negative reviews.
Authorised access only
Businesses can only connect review sources, accounts or locations they own or are authorised to manage.
Manual reply approval
AI replies are suggestions only. Replies are published or used externally only after user approval.
Policy-safe product position:This is a feedback and reputation intelligence platform, not a review filtering or rating manipulation tool.
AI reporting
AI-powered reputation reports
Understand what customers are saying, what changed this month, and what your team should focus on next.
- Track repeated complaints and repeated compliments in one summary.
- Highlight changing sentiment trends across private feedback and authorised review sources.
- Recommend next actions the team can review and apply manually.
AI features are user-facing assistance tools. Connected review data is used to provide dashboard insights, report summaries and reply suggestions for the authorised business user.
Monthly Summary
Overall sentiment improved by 12%
Most mentioned positive themes
- Food quality
- Staff friendliness
- Atmosphere
Needs attention
- Service speed
- Waiting time
- Delivery packaging
Recommended action: review peak-hour staffing or appointment coverage during the busiest service periods.
Google connection flow
Connect your own Google Business Profile
Sign in on Google's own consent screen with the Google account that manages your Business Profile and approve access for Digital Reviews.
Choose the locations, branches or venues you are allowed to manage. Reviews are imported only for these locations.
See your Google reviews in the dashboard, draft replies and approve each one before it is sent to Google.
Remove access in Digital Reviews or in your Google Account settings. We then stop accessing Google and delete the connected data.
How Digital Reviews uses Google data
Connect your own Google Business Profile
Digital Reviews asks for access to your Google Business Profile so you can read and reply to your Google reviews and get reports about them in one dashboard. You connect with Google's own sign-in screen, choose the locations you manage, and nothing is imported until you do.
- What we access: your business account and locations, reviews (rating, text, reviewer's display name, date) and your existing replies.
- Why: to show your reviews, send the replies you approve, and build reputation reports and AI reply suggestions for you.
- What we never do: sell your data, use it for advertising, use it to train general AI models, or publish replies without your approval.
- Your control: disconnect anytime in Digital Reviews or in your Google Account, and ask us to delete your data.
Read the full details in our Privacy Policy and data deletion instructions.
Product preview
One dashboard for feedback, reviews and reputation insights
A clean interface for teams that want better visibility without extra operational complexity.
OverviewPrivate FeedbackPublic ReviewsAI ReportsReplies
SourceRatingMessageSentimentStatus
Private3/5Service was slowNeeds attentionOpen
Google5/5Amazing foodPositiveReplied
Private4/5Great staffPositiveResolved
Early access
Built for local service businesses that care about every customer experience
Start with early access and help shape the roadmap for restaurants, cafés, hospitality teams and other local service businesses.
Private feedback and QR review flow
For local teams that want a clear customer feedback channel without friction.
- Branded QR feedback page
- Private feedback inbox
- Customer choice flow
- 1 location
- Email notifications
AI reports and review reply assistant
For operators who want reputation insights and a structured reply workflow.
- Everything in Starter
- AI monthly reputation reports
- Review reply assistant
- Manual reply approval workflow
- Up to 3 locations
Google Business Profile connection and advanced analytics
For authorised multi-location businesses managing reputation at scale.
- Everything in Growth
- Google Business Profile connection
- Multi-location analytics
- Sentiment trend tracking
- Priority support
Google Business Profile and connected review features depend on authorised account connection, supported APIs and feature availability.
Get started
Start turning customer feedback into clearer reputation insights
Give customers a simple way to share private feedback or leave a public review, then turn every response into useful insight.